If you can’t find the answer to your question or concern here, don’t hesitate to reach out to us HERE, and we’ll get back to you within 48 business hours.
MOST IMPORTANTLY: If you encounter any issue, please contact us immediately. Most problems are simple fixes and can be resolved quickly.
We strive to ensure you have a positive experience with us and will do everything we can to address any concerns promptly and fairly.
Ordering
Yes, modifications can be made within 12 hours of placing your order.
Please keep in mind that due to the efficiency of our processing system, requests made after the 12-hour window cannot be guaranteed, as the customization process may already be underway, making further changes impossible.
To modify your order, please visit our support page HERE.
We totally understand—everyone changes their mind sometimes! While we wish we could accommodate, we’re unable to cancel the orders once they’ve been placed.
If the item(s) don’t work out, you’re welcome to exchange them for a preferred style or return them for a refund. And don’t forget—domestic return shipping is free!
Shipping, Returns & Exchanges
After placing your order, you’ll receive a confirmation email to let you know our fulfillment team has received it. Once your order has been processed and shipped, you’ll receive another email with your tracking details. Please note that shipping fees are non-refundable for returned items.
Yes, we ship all over the world. We are not responsible for any custom tax and charges and recommend that you find that out your country's requirements.
Shipping is FREE—tracked postage is already included in our pricing! We believe in keeping things simple, so you won’t have to worry about additional postage fees. As an online-based business, we pass on our savings directly to you. For those who need their purchase sooner, we also offer express shipping for an additional fee.
Post Purchase
Yes, we provide a 365-day warranty with every piece, covering any production faults or defects. However, this warranty does not extend to damage caused by misuse, alterations, or repairs performed by other companies.
Wash regularly with warm water and phosphate-free soap, then dry immediately.
No, we do not recommend using jewelry dips. While they clean jewelry quickly, they are too harsh and can strip away an essential layer of the pendant’s surface. This may result in damage to your pendant and could void your warranty.